Gallery information · Updated 13 November 2026

Returns & refunds

Birgitte does not offer a voluntary returns or refunds policy beyond your legal rights. Contact her to cancel within the applicable withdrawal period or if your artwork arrives damaged, faulty or incorrect.

Change of mind

You may notify Birgitte that you wish to cancel within 14 days after receiving your artwork. You do not need to give a reason. Email your order reference and a clear statement that you wish to cancel. This policy applies to the original artworks currently offered in this gallery.

Send the artwork back within 14 days after telling Birgitte. Use the studio address above and packaging suitable to protect the work. You pay the direct return shipping cost for a change-of-mind return. For works that cannot normally be returned by post, contact Birgitte for an estimated specialist return cost before paying. Contact Birgitte before sending large or fragile works so safe return arrangements can be discussed.

Your refund

Birgitte will refund eligible cancellations within 14 days of your cancellation notice, and may wait until the artwork is received back or you provide evidence of return, whichever is earlier. Refunds use the currency you paid in and the original payment method unless otherwise agreed without a charge to you.

The refund includes your full outbound delivery charge. If you expressly chose an extra-cost delivery option instead of the cheapest option actually offered, only the extra cost need not be refunded. You may be responsible for a reduction in value caused by handling beyond what is needed to examine the artwork's nature and characteristics.

Damaged, faulty or incorrect artwork

Tell Birgitte about the problem with your order reference and a description. Photographs may help. Birgitte covers necessary return costs where the artwork is faulty or incorrect. Your statutory remedies and any longer rights under applicable law remain available; the change-of-mind deadline does not limit them.

Optional cancellation wording

You can copy this into an email, but using this wording is not required:

To Birgitte Lund, art@birgittelund.com: I wish to cancel my purchase of [artwork/order reference], ordered on [date] and received on [date]. My name and address are [details]. Date: [date].